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Terms & Conditions - Retainer Agreement

Project Documentation and Time Tracking:

  1. All projects will be meticulously documented at both the start and conclusion on a Time Log sheet dedicated to your account.
  2. Time Logs are recorded from the 26th to the 25th of each month to facilitate the finalization of invoices for any additional hours.


Review and Queries:

  1. As our client, it is your responsibility to review the Time Log upon receipt each week. Any discrepancies or queries should be communicated within five working days of receiving your Time Log. Queries submitted beyond this period may not be addressed.


Authorization and Internal Management:

  1. If multiple individuals from your company are involved in submitting requests, it is your internal responsibility to manage and authorize what can be requested from Chameleon Graphic & Social Solutions. We are not responsible for managing unauthorized requests from your staff.


Billing and Payments:

  1. Hours exceeding the contracted amount will be billed at your current retainer rate.
  1. Invoices for additional time spent are due by the last working day of the month.
  2. A reasonable cancellation fee will apply for early termination of a fixed-term contract.
  3. Recurring contracts require one calendar month’s notice for cancellation.
  4. Payments are due monthly, in advance. Failure to pay by the 3rd of the month will result in a suspension of services without prior notice.


Fair Usage Policy:

  1. A fair usage policy may be implemented occasionally when there is a high volume of requests. This limit is set at 25% of your package per week or 10% per day. Should this policy be activated, you will be notified and provided an estimated timeline for project completion. We aim to maintain our reputation for quick turnaround times, but please be aware during peak periods like month-end or high-demand seasons, timelines may adjust.


Quotes and Authorization:

  1. We welcome quote requests and will provide an estimated timeframe for your project. You may choose to proceed based on the provided estimation.
  2. Please note that all quoted times are estimates. Actual time may vary depending on the complexity of the project, the number of revisions requested, and the clarity of information provided during the quoting and approval stages.
  1. For any design work requiring a quote, it is essential that you explicitly request a quotation before we proceed. Without a clear instruction to quote, we will not be held responsible for any design work undertaken without prior authorization.